All our bedrooms are en-suite and are on the first and second floor of the hotel. Please note that there is not a lift in the hotel to access these floors. There are 30 steps to the 1st floor and a further 21 steps to the 2nd.
The Restaurant, Reception, Bar and Guest Lounge are all situated on the ground floor of the hotel and are accessible by wheelchair users. Toilets are located on the ground floor but wheelchair users would require the use of the disabled facilities in the Leisure Club.
All lodges are on one level with wide access and walk in showers.
All hotel bedrooms and lodges have a telephone landline, so that assistance can be summoned 24 hours a day if necessary.
Our restaurant is pleased to assist those on special diets or with food allergies, eg: Celiacs /Coeliacs, nuts etc. Please let us know at the time of booking that you will require a special diet, and we will inform the kitchen.
We use clear text where possible but for the partially sighted we are pleased to provide large print versions of our menu, Welcome Newsletter, Guest Information Folder or other literature that may be of interest. Please contact us if you have specific requirements so that we can ensure your stay is comfortable.
Do you Recycle?
YES and we would encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste.
Please use the bags provided in your kitchen cupboard to separate plastics (yellow), paper and cardboard (blue) and general waste (black).
These separate bags can then be deposited in our communal recycling points clearly marked in resort.
What other Green Initiatives do you have?
We have the Linen Reuse Program.
Join us on our Green journey by choosing to reuse your towels and linen during your stay. Here at Wyndham Trenython Manor, in an effort to cut down on cleaning chemicals and water consumption, we will change your towels midweek. We use approved Ecolab cleaning products and are working to reduce our impact on the planet by adapting more environmentally friendly service levels.
Most of our standard lodges are dog friendly please, advise when booking if your require a dog friendly lodge. Registered guide and support dogs belonging to those with visual and hearing impairments are allowed in all properties featured. Customers with allergies should be aware that we cannot guarantee that a registered guide and/or support dog has not stayed in their chosen property nor can we accept any liability for any suffering which may occur as a result of such animals having been present.
In case of emergency
We ask guests to advise us on any problems they may have in the event of an emergency evacuation, and please be assured that all members of staff will be advised of any assistance required in the event of an emergency.
Car Parking and Arrival
Guests and visitors can access the Resort from Castledore Road.
At the end of the driveway there is a gravel car park which has a gradual slope to it. There is space for approximately 35 cars, parking bays are not painted. This car park is well lit at night and is 60 metres from the hotel main entrance.
There is a drop off point at the front of the hotel and also space for 10 cars including a dedicated and specifically marked disabled bay which is on the same level as the entrance. All lodges have parking spaces attached.
We can assist with luggage and car parking upon request 24 hours a day.
We operate a 10mph speed limit on the resort. This is indicated by speed ramps and clear signage.
Main Entrance and Reception
Entry to the hotel is through two large heavy wooden doors opening inwards and measuring 28 inches each or 56 inches in total. Wheelchair users would require both doors to be open. There is a doorbell next to the disabled parking which would alert Reception for assistance with access, alternatively call the hotels reception on 01726 814797.
Reception is on the ground floor and has level access throughout. The floor surface in the main entrance is tiled and the Reception/Welcome Area has a short pile carpet with teak wooden flooring around the Reception desk and going through into the bar. The Bar seating area and Guest Lounge are carpeted.
Seating is available in the main entrance and Reception/Welcome Area also. There are large open spaces between furniture throughout the ground floor and doorways measure 42 inches, these doors are always open.
The area is evenly and well lit with overhead lighting and wall lights.
The Reception desk stands 45 inches tall and does not have a lower desk for wheelchair users. There are alternative spaces within the hotel which can be used for check if required.
Unfortunately we do not have a hearing loop available.
Please inform Receptionists on check in if assistance is required in the event of an evacuation.
We try where ever possible to produce large print versions of our literature.
If required, we can provide pens and paper from Reception to assist guests.
We are happy to provide a familiarisation tour of the resort upon request.
Reception is available from 8am to 10pm to assist. Night porters are available outside of these hours.